A Century of London

Charles London Store
Charles London Family

A century has passed since Charles London established London Jewelers, his modest namesake store in the heart of Glen Cove, Long Island. Today, the Udell family carries that legacy like a gilded badge of honor.

They are a force to be reckoned with. Some may even say they are the American royal family of watches and jewelry: Mark and Candy, London's patriarch and matriarch, respectively; and Randi, Scott, and Zach, its next-generation court. They're a familiar sight, walking the aisles of the industry's premier events in Geneva, Las Vegas, and New York. Their glamorous New York and New Jersey boutiques are meccas worthy of a pilgrimage for aficionados far and wide.

Gilded Beginnings

Charles London Portrait

It was the Roaring Twenties, a decadent era aptly captured by F. Scott Fitzgerald in The Great Gatsby. Charles London, a young Polish immigrant and self-taught watchmaker, had just arrived in the land of opportunity - Long Island, to be exact - in pursuit of his own American dream.

Almost immediately, he found himself immersed in the real-life version of Jay Gatsby's opulent world, as he made his way up and down the Gold Coast, servicing the clocks of its grandest mansions. Whitneys, Morgans, Vanderbilts, and Pratts were among the aristocrats whose estates he visited weekly.

Charles London at work

In 1926, he established London Jewelers with a small storefront on School Street. "People loved him and encouraged him to open the store," Mark says. A few years later, Charles' American dream was further completed when he raised enough money to send for his family. In 1929, his wife and three children joined him in Glen Cove.

To the family, the store represented a bold new future. "My father took us by trolley to School Street and there it was, London Jewelers, our savior," his daughter Fran once said. "It was a tiny, dark, humble shop that was built with dreams of hope, freedom, and joy."

A Dynamic Duo

Young Fran

Fran shared Charles' passion and proclivity. From the moment she arrived in Glen Cove, she was a regular presence at the store, spending her afternoons and weekends learning the business from her father. She was a natural, gifted with moxie and compassion in equal measure, and even after she married, she eschewed the convention of the day by maintaining her career.

Mayer portrait

Fran's husband, Mayer Udell, had more than a few things in common with Charles: He was also an immigrant from Poland; he was a quiet man with an appreciation for details; and he, too, was in search of a better life. He found it first with his knitwear factory in the Bronx, and second in his relationship with Fran. The couple married in 1945 - Charles picked out the engagement ring - and soon Mayer found himself drawn into the London family through more than just marriage. Ever the saleswoman, Fran convinced him to sell his sweater mill and join the business full time.

Soon, Fran and Mayer were at the helm of a booming Glen Cove store. The secret to their success was all in their dynamic: She was a spitfire, keeper of the books, and charmer of customers. He was the mechanical brains, the veritable Oz behind the curtain, ever fixated on the details of every watch and clock. Together, they were a force.

Fran and Mayer

As Fran and Mayer built their own family, the store welcomed two more little employees. Ira and Mark were put to work just as soon as they could sit on Mayer's lap. From a young age, Mark was especially curious about the business, traveling with his father to the Lower East Side of Manhattan to watch him negotiate with jewelers and buy merchandise.

Mark and Ira Udell 1957

Though business was life - and life was business - family was the glue that held it all together. There was no night the Udells could not be found eating dinner together, whether it was at home after a long day at work or at the store itself. Family was the foundation of everything: It was the reason Charles London had created London Jewelers. It was the reason that Fran and Mayer worked so hard to carry on the business. And it would be the reason London would succeed for decades to come.

The Visionary

Fran, Candy, Mark, and Mayer
Mark and Candy

Ever the strategist, Mark surprised his parents with where he'd study. "I knew what I wanted: beautiful weather," Mark says. "So, I spoke to God, and he told me to go to Miami."

Indeed, destiny awaited at the University of Miami. It first manifested in the form of a dream job: a coveted sales role at Mayors, a high-end jewelry store, where Mark honed his talents on the sales floor between classes and on weekends. Mayors was an awakening for Mark, and a glimpse of what he saw as his future. "They had Rolex, Patek Philippe, Cartier. They were the best retailer in America," he says. After every shift, he would return home to take strategic notes in his journal - just like his mother, always tabulating and analyzing to formulate the perfect equation for a sale. And soon, he was one of the store's top salespeople.

Back at the university campus, Mark pursued another goal with equal passion: the affections of a freshman named Candy. The 18-year-old petite girl from New Jersey was stylish, opinionated, and fiercely independent - and her marketing studies came first. But Mark was as relentless in love as he was in sales, and he courted Candy from the day he met her. Three years later, with graduation on the horizon, he asked her to be his wife and return with him to Long Island.

And so it was that Mark's blessed warm-weather era came to an end. In the summer of 1973, he returned to Glen Cove a new man with fresh ideas, armed with an ambitious vision for the family business and a new wife - and a partner in crime - standing proudly by his side.

Candy in a Jewelry Store

Mark and Candy 1974

In 1973, Candy arrived at Glen Cove, a new bride on her husband's arm - but there was never any chance this crafty young woman would be just arm candy. In fact, leaving the University of Miami behind for Long Island took some persuading. "I had a year left before graduation, and I was still young," she recalls of that life-changing year.

Mark and Candy 1985

It started with the windows. Back then, the store displays of Glen Cove were a major driver of business - as Mark knew all too well after his first big Rolex sale - and Candy's innate flair for design coupled with her marketing education gave the London Jewelers windows a fresh style that lured new customers to the store. Next came writing the copy for the newspaper ads and producing the catalogs and the packaging, all of which she updated with the same stellar combination of artistry and acumen.

Her next big contribution came from a little idea. It was 1980. London's expansion was underway with a second store at Wheatley Plaza - and along with it came more luxury brands. Still, the jewelry and watch cases looked the same as any other store. "Everything was mixed together in the cases back in those days," Candy recalls. "And I didn't want to do that."

The Fourth Generation

Mark, Candy, Randi and Scott 1988

Throughout their lives, Mark and Candy ensured their family business would both evolve and hold steady, remaining true to Charles London's founding ideals of honesty and hard work, even as the company flourished. And amidst it all, there was never any hesitation in their minds that what they wanted most was to pass those same virtues on to the next generation.

It seemed natural that Randi and Scott would follow in their parents' footsteps. After all, they were raised just like their father. The Glen Cove store was their second home, and they too spent endless hours absorbing the business firsthand. "I thought their move — that they would establish careers with London Candy, and Mark never imposed their wishes on their children."

Randi Udell
Randi

Soon, jewelry called Randy and just like her father, she cast out into the world to learn the business from fresh angles, working with brands like David Yurman and Honora. She caught on quickly, designing an award-winning piece for Honora, and she was the youngest student in her class at the Gemological Institute of America. When she returned to London, she was ready to make her own imprint with new jewelry collections - which she designs with her mother - and fresh approaches to client and brand relationships.

Scott Udell
Scott as a child

Meanwhile, Scott developed a passion for diamonds and gemstones becoming the family's first fully certified gemologist. He envisioned the TWO by London engagement ring concept, which connected the family business with a new younger generation of consumers.

Zachary Udell
Zach with mom

Zachary Udell, son of Ira and Allyn Udell, found his way to a London Jewelers career through a different path: his latent passion for timepieces. "It was the first time I found something I could sink my teeth into," he says.

what it's All For

What lies ahead is even brighter, as a fifth generation rises. Just like those before them, in Randi and her husband Scott Alper's children - Sienna, Skye, and Sylvie - the London DNA is strong. Skye's drawing talents show great promise for a future career in design, while Sienna clearly carries the Udell gene for sales: She sold her first watch at the age of 12. Scott's Udell's wife, Jessica, and their children, Blake and Mason, can often be found alongside Randi's family attending events and volunteering at fundraising bake sales and activities. Like their parents and grandparents, the fifth generation is already learning the importance of giving back to the community. Certainly, they have big shoes to fill.

For Candy and Mark, the closing of London's first century - a monumental feat for any business - is a reminder that every decision has been made not just for profit or prestige, but in the spirit of providing for all those who carry the Udell name. Because behind the golden LONDON letters, the most valued possession has always been, and will always be, family.

London Jewelers Family
Americana Panorama